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Frequently Asked Questions (FAQ) – Ketams Clinic

Welcome to the Ketams Clinic FAQ page. Below, you’ll find answers to the most common questions about our products, services, shipping, and policies. We’ve designed this page to help you make informed, confident decisions while navigating our online shop.

1. What products do you sell?

We specialize in a wide range of psychoactive and research substances including:

Each product listing includes detailed information, pricing, and form options for research purposes.

2. Are your products legal?

Our products are intended for research and laboratory use only. The legality of certain substances can vary significantly based on jurisdiction.

We do not condone or promote recreational misuse. It’s your responsibility to ensure the products you order comply with your local laws. For reliable information, consult resources such as the EMCDDA or your local regulatory authority.

3. How do you ensure the quality and purity of your products?

All our products are sourced from certified laboratories and go through strict quality control testing. We ensure:

  • Laboratory-grade purity
  • Secure packaging
  • Full traceability for each batch

Learn more about our commitment to quality on our About Us page.

4. Where do you ship to?

We offer worldwide discreet shipping. However, certain restrictions apply depending on the legal status of substances in your country.

Visit our How Do We Ship page for complete details on:

  • Estimated delivery times
  • Shipping carriers
  • Packaging methods

5. Is my order and data confidential?

Absolutely. Privacy is at the core of our operations. We use SSL encryption to protect your data and discreet packaging with no product labeling or branding.

We do not share your information with third parties. You can read more in our Privacy Policy section.

6. How do I pay for my order?

We accept several payment options:

  • Bitcoin and other cryptocurrencies
  • PayPal
  • Zelle Pay
  • Apple Pay
  • Venmo
  • Chime
  • Gift Cards
  • Bank transfers (case-by-case)

Check our Buy Bitcoin with Credit Card guide if you’re new to crypto payments.

7. Do you offer bulk orders or wholesale pricing?

Yes, we support bulk and wholesale requests for legitimate researchers and institutions. If you need more than listed on our product pages (e.g., Red Liquid Mercury or SSD Chemical Solution), please contact our Customer Support.

8. What if I have an issue with my order?

Our support team is responsive and ready to help with:

  • Order status and tracking
  • Payment issues
  • Product inquiries

Reach out through our Contact Page or email. We aim to respond within 12–24 hours.

9. Can I return or get a refund?

Due to the sensitive nature of our products, returns are generally not accepted unless:

  • You received the wrong item
  • The product was damaged in transit

Read our Refund Policy for full terms.

10. Is there a minimum or maximum order amount?

There is no strict minimum, but some high-risk or rare items (like Caluanie Muelear Oxidize) may have purchase limits or eligibility requirements.

For larger quantities, it’s best to inquire directly to verify availability and compliance.

Need More Help?

If you don’t see your question here, we’re always available to assist. You can also browse our:

  • Blog – for educational articles and guides
  • Shop – to explore all product listings
  • About Us – to understand our mission

Or contact us directly for personalized support.

Helpful External Resources

For those looking to deepen their knowledge, we recommend:

Ketams Clinic is committed to responsible science, transparency, and client privacy. Thank you for choosing us as your trusted source for high-purity research chemicals and compounds.