Refund Policy | Ketams Clinic

At Ketams Clinic, we strive to provide high-quality products and excellent customer service. However, due to the nature of our products, we have specific policies regarding refunds and returns. Please read the following carefully.

1. No Refunds on Products

Due to the sensitive nature of our products, all sales are final. We do not offer refunds or returns once an order has been confirmed and shipped.

2. Order Issues and Compensation

If your order does not arrive or you experience a shipping problem, please contact us immediately at [email protected] with your order details. We will:

  • Provide proof of shipment to verify delivery.
  • Investigate the issue with the shipping carrier.
  • Offer compensation or reshipment only if the problem is confirmed to be on our side.

3. Incorrect or Damaged Items

If you receive the wrong item or a damaged product, please notify us within 48 hours of delivery by sending photos and order details to [email protected]. We will evaluate the claim and provide solutions if applicable.

4. Cancellation Policy

Orders cannot be canceled once payment has been processed. Please review your order carefully before confirming your purchase.

5. Discretion and Privacy

Your privacy is important to us. All refund or shipping issues are handled discreetly and professionally, respecting your confidentiality.

6. Contact Us

For any questions about your order or our refund policy, please contact our support team: